Outbound Patient Communications

  • outbound ivr

Improve Patient Engagement and Boost Revenue

Omnicell helps your pharmacy improve patient engagement and streamline workflow through automated patient outreach communications. Our Outbound Patient Communications system provides real-time, relevant messaging that helps increase prescription sales, driving profitability.

Omnicell Outbound Patient Communications can also aid in improving medication adherence and reducing return-to-stock rates.

The communications are based on the patient's preferences (home phone, mobile, email, or SMS) to promote effectiveness.


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  • Increases prescription sales with pick up reminders
  • Frees up staff time with automated outreach
  • Improves patient engagement with relevant messaging
  • Prescription Ready - Notifies that prescriptions are ready to be picked up at pharmacy
  • Pick Up Reminders - Reminders to pick up prescription at the pharmacy, including ePrescriptions (electronic)
  • Refill Exceptions - Notifies that extra time is needed to fill the patient's prescription
  • Birthday Calls - Patients receive a personalized birthday message from the pharmacy
  • Auto Fill Notifications - Notifies that the prescriptions enrolled in the automatic fill program are ready;
  • Mail Order Shipment - Informs patients that their prescription order has been shipped
  • General Awareness Messaging - Outreach about additional services offered such as medication synchronization and immunization